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Date   2017-10-03 Hit   53080
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Sep28, 2017
LOGIS USA / CJ USA

145-43 226thstreet
Springfield Gargens, NY 11413


Subject: : CJ shipment 4pcs partialed & delay on Sep 25

Dear Ms. Kim,
First, on behalf of Korean Air Cargo, I wish to extend my sincere apology for the inconvenience the delay of your shipment has caused you and your company.
Unfortunately, due to the heavy demand, which began before the Chu-seokholidays with Live Lobster promotion and Express demand,
we had limited space, and consequently many shipments were partial or offloaded, much to our dismay and immediately re-arranged to next available flight of
KE252/27Sep flight to recover for partialed 4pcs.
Be that as it may, Korean Air Cargo is making every effort through daily flight briefings to maximize and better control the loading situation, in order to recover from this situation.
Please know that these situations are not the standard of quality here at Korean Air, and we will make every effort to better serve you in the future.
Once again, I hope that you will accept our apology, for the inconvenience this may have caused you and your company and hope to regain your trust and future business.

Sincerely,
CHRIS LEE
Chris Lee /
Korean Air Cargo / Sales Manager